Jet West - FEEDBACK FORM

CUSTOMER FEEDBACK FORM

How are we doing?

We want to give you the very best service possible. Please let us know how we are doing so
we can promptly correct any problems and continue our service to you.

YOUR ARRIVAL

Date:
Time:
A/C Type:
N#:
Were you met and guided to a parking space?	Yes No
Did we unload your bags?	Yes No
Was our courtesy van offered and available if needed?	Yes No
Was a rental car or other ground transportation offered?	Yes No
Was the transportation immediately available if requested?	Yes No Comments:
Were you offered free cabin cleanup & vacuum?	Yes No Comments:
Were you treated courteously by our personnel?	Yes No Comments:

YOUR DEPARTURE

Date:
Time:
Fuel Service:	Excellent Good Fair Poor Didn't Get Fuel
Was your service order handled professionally & courteously?	Yes No Comments:
Did we help you load your bags?	Yes No Comments:
Free coffee and ice?	Yes No
Was catering ordered?	Yes No
Was the catering order as requested?	Yes No Comments:
Were our facilities neat and clean?	Yes No Comments:
What other features, facilities or services would you like to see us offer?
What can we do better? Comments:

(Optional) Name:
Address:
Pilot:
Phone Number

WHAT IS MOST IMPORTANT TO YOU?

Price of the fuel?	1 being least important to 10 being most important
Quality of Service?	1 being least important to 10 being most important

THANKS FOR YOUR FEEDBACK - Our customers are the ONLY reason we are in the aviation
service business. Your comments will help us to do a better job for YOU and YOUR PASSENGERS.

WE APPRECIATE YOUR BUSINESS!